Senior Safety Review

If you have never thought about getting a medical alarm system for yourself or an elderly or disabled family member who is home alone, then do so now. I recently got the Senior Safety Medical Alarm System for my mother and am highly satisfied with it.

About a year ago a friend of my mother’s who lives on her own had a nasty fall and lay on the floor of her bathroom for two hours until she was discovered by my mother who had gone around for tea, because she could not get to the telephone to call for help and her neighbors on both sides are working people who are out all day. It was fortunate for her that my mother actually went around when she did, or she could have been laying on that floor for much longer. As it is she got the help she needed and although she went through a painful and long recuperation period, she is now fine, thank goodness.

This gave me pause to think though, as my mother also lives alone, and I shuddered to think what would happen to her if she fell or had a heart attack or a stroke or something and had to lie on the floor for hours without assistance. My mom’s friend’s daughter and I had occasion to chat at the hospital one evening and discussed the problem of parents who wanted to live alone but were a bit frail and liable to take a spill at some or other stage, as many of the elderly do.

She told me that she had been making inquiries into medical alarm systems and that the Senior Safety Medical Alarm System had been recommended by friends who had been clients for years and swore by the great service and low premiums. The rest is history, as they say.

Product Range

The Senior Safety medical alarm System consists of two basic pieces, the Medical Alert Speaker Box and the Medical Alarm Necklace or Wristband.

The Medical Alert Speaker Box has:

  • A super-sensitive microphone
  • A very powerful speaker which can be heard through out most of your home
  • It comes with a 24-hour backup battery in case of a power outage; these back-up batteries will last for up to 24 hours! Once the power comes back on the battery will automatically recharge itself.
  • Automatic notification if base station or help button battery is low

The neckband or wristband:

  • Is waterproof and can be worn in the shower or bathtub
  • Works for up to 300 – 400 ft from Medical Alarm Speaker Box

Medical Alarm Options

Apart from the necklace or wristband and speakerbox that come as part of the Senior Safety system, there are a few other options offered by Senior Safety:

  • Extra Pendant – a one-off charge of $35.00
  • Lockbox for a key – Lock a spare key away safely on your property for easy entry to your home $45.00
  • Overnight Delivery – $45.00 (normal 3 day delivery is free)

Product Features

The Senior Safety system offers some great features:

  • You get 30 Days Free Monitoring so that you can decide whether the Senior Safety system is the right one for you
  • Senior Safety is Rated A+ by the Better Business Bureau, with no complaints
  • There is nationwide service
  • All of the operators are US-based
  • The monitoring service operates 24/7
  • There is not only one, but two, redundant UL-listed monitoring centers; one located in California and the other one in Texas
  • There is no equipment to buy
  • There is no additional charge to monitor a spouse
  • There are no activation, set-up, or cancellation fees
  • There are no time commitments; you can cancel your service at any time
  • Senior Safety offers a 30-day, risk-free return policy

Installation

There is no installation to speak of; all it takes is an easy five-minute plug in and then following a few simple instructions and testing the medical alarm button!

Customer Service

Senior Safety’s National Monitoring Center (NMC) is located in Orange County, CA, and is one of the two or three Elite Medical Monitoring Centers in the United States. Jeff Miller, the CEO of Senior Safety worked with NMC’s CEO, Michael Shubert and his crew to design the way the Senior Safety Medical Monitoring Emergency Response Center operates.

The National Monitoring Center is:

  • UL Listed
  • FM approved
  • Department of Defense cleared

There is also a second redundant monitoring center in Texas as backup, and this center combines with the one in California when things get busy. In the case of a natural disaster occurring at one center, the other center will take control of all emergencies, so you are assured of excellent service at all times.

All Senior Safety Medical Alert Operators are trained to the highest standards possible, including:

  • Comprehensive customer-service training which is designed to teach the operators how to handle all types of emergency situations
  • Comprehensive training programs that have been designed specifically and exclusively for medical alarm monitoring
  • Being trained to record every single operator call and reviewing all calls on a daily basis
  • Certification for all operators who handle Medical Alarms; this ensures that all operators are highly trained and skilled to handle all medical situations

When emergency assistance is required, all you need do is press your Senior Safety medical alert button; your call will be answered within 20–30 seconds, and the operator will stay on the line with you until the 911 first responders arrive. To ensure that you receive all the help that you need, up to 2 or 3 operators may be handling your call at the same time.

Other systems that Senior Safety has in place to ensure that you receive the best, promptest service are:

  • Stringent quality control systems in place to evaluate operators and review their performance on a daily basis
  • Senior Safety ensures that there are always sufficient medical alert monitoring operators on hand by having Call Management Systems (CMS) in place. These systems allow controlled growth that monitors call flow traffic and projects staffing needs.
  • Special weather-monitoring software to determine which, if any, parts of the country may require special attention.
  • A commitment that a live operator will answer your phone call within 2 rings
  • The direction of heavy traffic periods by the CMS so that the correct staffing is always on hand to control it

Jeff Miller, the CEO of Senior Safety and pioneer of the medical alarm industry, together with the Senior Safety team, maintain “Ask Jeff” which is an online blog where you can communicate directly with the CEO himself, or one of his team regarding any queries you may have. Queries will be answered by personal e-mail and some of the answers may be posted on the blog.

The blog is also used to keep seniors updated regarding Senior Safety and what is happening in the medical alert community, and to share information about the various medical alert devices on the market.

The Customer Service Office is open Monday – Sunday 6 AM to 12 Midnight PST for all orders and inquiries, and both the Monitoring Center and Customer Service Office are open 24 hours a day, 7 days a week for emergencies.

If you have a cancellation or return, you can call 1-888-473-2800, and the mailing address for billing or any other correspondence is:

Get Help Now, Inc.
4712 Admiralty Way, #229
Marina del Rey, CA 90292

Price

The Senior Safety system comes with various payment plans, and all of the plans include:

  • 30 Days Free Monitoring
  • 30 Day Money Back Guarantee
  • Free Priority Mail Delivery
  • There are no long term contracts to be signed
  • You can cancel at any time without incurring any penalties
  • Your fee will never change

The basic monthly fee is $24.95 per month and you can pay on a variety of plans:

  • Monthly – $24.95 per month
  • Quarterly – $74.85 every 3 months
  • Semi-Annually – $149.70 twice a year
  • Annually – $287.40 once a year

Each Senior Safety medical alarm system order comes with a free gift; a Lockbox for your key valued at $45.00 or an extra necklace or wristband valued at $35.00 or $10 credit towards your next bill.

Warranty

Senior Safety is rated A+ by the Better Business Bureau with no complaints, as it is by both Lawserver.com and ConsumerAffairs.com.

Senior Safety offers a 30 Day Money Back Guarantee.

How to order

Ordering your Senior Safety Medical Alert System is as easy as ordering via the website order form or calling 1-888-473-2800.

The Senior Safety system is portable, which means that if you move you can just power the system down by unplugging the main unit and pressing and holding the green reset button down until you hear a few beeps and the lights go off. You can even take it with you if you are visiting a friend in another state, should this be necessary. Once you get to the new premises all you need to do is plug the Senior Safety Senior Citizen Alert into the phone jack and electrical outlet and call the customer service office who will take down all the necessary information and get your system up and working at that location the same day.

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